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What our volunteers do?

There are over 22,000 volunteers involved in the Citizens Advice service, performing a wide range of roles. Here we describe what some of those roles involve.

Apply to volunteer

If you are interested in volunteering with the Citizen Advice Cheshire East see below about some of the different volunteering roles you can apply for. Then check here to see if we are recruiting at the moment and to fill out a quick online form. Once we receive this we will be in touch with you within 2-3 weeks.

Our volunteer roles

Gateway Assessor

Time commitment: Two set days per week

To train as Gateway Assessors. Gateway Assessors help clients get the right help in the fastest time possible; they explore the client’s problem and situation, assess the risk/urgency of the client’s issue and the client's ability to deal with the problem themselves, and to identify the next steps that need to be taken.

Generalist Adviser

Time commitment: Two set days per week

To train as part of a group of up to 15 trainees on the main enquiry areas of Debt, Benefits, Housing etc. Initial training takes 3-4 months. Our generalist advisers look as a client’s whole situation rather than look at clients problems in isolation. Advisers are given free training and learn how to interview clients, help them negotiate with creditors and service providers, make phone calls on behalf of clients, research information, and refer clients to other agencies, where appropriate.

Gateway Receptionist/Information Assistant

Time commitment: Various

To work closely with the Advice Supervisor in organising the reception area for the bureau, meeting and greeting clients, explaining the service to visitors, checking leaflet stock and offering clients self-help materials.

Administration Assistant

Time commitment: Negotiable

To provide administrative support to the admin team; answering the telephone; taking and recording messages; photocopying; entering data onto our database; following routine administration procedures. Accuracy and attention to detail is essential.


Time commitment: Negotiable

To support the Social Policy Coordinator by completing and collating evidence forms recording clients’ problems, assisting in media campaigns, and identifying and raising issues with colleagues in the bureau. By using evidence routinely collected from the clients you could help bring about changes in local and national policies and services which can benefit everyone

Financial Education Volunteers Campaigners

Time commitment: tba

To provide support to members of the public by explaining budgeting skills, assisting with utility comparisons, give group presentations and work 1:1, give information on how to open bank accounts.

Welfare Reform Volunteers

Time commitment: tba

To provide information on Welfare Reform to the general public; helping people access online self-help material; support people in their applications to benefits; signposting the public to appropriate organisations.

Social Media Volunteers

Time commitment: Negotiable

To help raise the profile of the bureau; our work, campaigns and successes through social media such as Facebook and Twitter

Volunteer Events Team - Healthwatch Cheshire East

Healthwatch Cheshire East is looking or an outgoing, proactive volunteer events team to help promote Healthwatch across Cheshire more

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