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Information charter

This charter is for any member of the public who has dealings with Citizens Advice Service Cheshire East, which results in us holding personal information about you. It sets out the standards you can expect when we ask for or hold your personal information and what we ask of you, to help us keep information up to date.

CASCE will abide by the law including the Data Protection Act 1998, when handling personal information.

When we ask you for personal information, we promise to:

  • make sure you know why we need it
  • ask only for what we need
  • not collect too much or irrelevant information
  • only keep your personal data for as long as necessary
  • protect it and make sure nobody has access to it who should not.

We will ensure that if your information is shared with another organisation, this is only done with your permission. We'll use the ICO Data Sharing Code of Practice when we share information to ensure the other organisation treats your information with the same level of care as us. We do not sell personal information about clients or correspondents to commercial organisations.

We provide training to staff who handle personal information and respond appropriately if personal information is not used or protected properly.

In return, we ask you to give us accurate information; and tell us as soon as possible any changes, which may affect the information we hold.

If you're unhappy with how we hold your data, contact us or follow Citizens Advices' complaints procedure.

We will also:

  • provide the public with up to date, relevant information on our website to help solve their problems
  • write research and publish evidence reports based on our social policy work
  • provide summaries of our completed work on our website together with more performance data in our annual report
  • strive to maintain our aims, principles, and standards of good administration.
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